Exchange Email and Calendaring
Service Description
UF Exchange provides a cost effective and collaborative messaging solution for the University of Florida utilizing Microsoft Exchange. This solution includes mobile device messaging. E-mail and Calendaring via Outlook Web Access (OWA), Activesync, Mapi, and Outlook Anywhere.
Service Family
Communication and Collaboration
Customer Base
UF Faculty, UF Staff, UF Units
Service Status
Production
Service Support
End user support from UF Computing Help Desk:
Phone: 352-392-HELP (4357)
Email: helpdesk@ufl.edu
Walk in: Hub 132
Hours of operation: http://helpdesk.ufl.edu/contact.html
System wide issues are supported 24/7/365.
Customer Requirements
Faculty, Staff or Student in a participating department
Service Initiation
Provisioned by departmental IT
Optional Features
Online archive
Standard Pricing
University Provided Service
Delivery Channels
SMTP
Service Hours
Service System Availability: 24/7/365 except advertised maintenance windows.
Customer Support Availability: System wide issues are supported 24/7/365.
Users are supported during published UF Computing Help Desk hours.
Disaster Recovery Strategy
- What steps have been taken to mitigate the impact of service failure? Servers are load balanced across multiple datacenters.
- What steps have been taken to prevent data loss in case of failure? Daily backup to DPM. 4 copies of user data is spread across multiple physical sites.
Service Targets
- Target Availability: 24/7/365
- Standard provisioning turnaround: Immediate
- Standard request turnaround: 1 day
- Non-standard request turnaround: 1 week
- Service restoration turnaround: How long to restore service when:
- Outage/unusable: 1 hour
- Degraded/unreliable: 4-8 hours
- Minor/inconvenient: 7 days
